Shipping policy
Shipping Policy
At [Spotted Giraffe Cosmetics], we are committed to ensuring that your natural skincare products arrive safely and promptly. Below are the details of our shipping process and policies:
Processing Time
- Orders are typically processed within 2-3 business days after your order is placed.
- During high-demand periods or holiday seasons, processing times may be longer. We appreciate your patience and will do our best to keep you updated on any delays.
Shipping Rates & Delivery Times
- Standard Shipping: Delivery typically takes 5-8 business days once your order has been processed.
- Express Shipping (if applicable): Delivery typically takes 2-3 business days once your order has been processed. Additional charges apply.
Shipping rates will be calculated at checkout based on your location and the weight of your package.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the delivery status of your package.
Shipping Destinations
We currently ship within the [United States]. If your location is not listed, please contact us to inquire about potential delivery options.
Lost, Delayed, or Damaged Packages
- We are not responsible for delays caused by the carrier or shipping service, as these are beyond our control.
- If your package arrives damaged or if you believe it has been lost in transit, please contact us within 48 hours of delivery with your order number and any relevant details. We will do our best to assist you.
International Shipping
For international orders, please note that customs duties, taxes, or other fees may apply depending on your country's regulations. These fees are the customer’s responsibility and are not included in the purchase price.
Contact Us
If you have questions about your order or our shipping policy, please reach out to our customer support team at [Spottedgiraffecosmeticsllc@gm.com].